Make a Claim

What to do if you need to make a claim

We will take over the management of your claim, liaising as appropriate with insurers, loss adjusters and any third parties to get things moving.

We will advise you every step of the way to help minimize the disruption to your business.

You can also complete the form opposite and a member of the Performance team will be in contact with you the next working day.

Please remember: If you receive any correspondence from a third party, this should be forwarded on to your insurer immediately, unanswered.

During Office Hours

Monday – Friday: 9am – 5pm
In the first instance, give us a call on 020 8256 4931 and we will take care of things for you from there.

Aviva policyholders out of Hours

If you are insured under our Performance Media scheme with Aviva, your 24hr numbers are as follows:

Travel insurance claims only

Emergency Medical Expenses call: +44 (0) 1243 621066
Kidnap or Hijack – Contact Aviva security consultants: +44 (0) 207 741 2074
Emergency Cash Advance: +44 (0) 1243 6215 56

Please quote the claims reference beginning NUBT**** on the Travel page of your schedule.

All other claims

Aviva’s 24hr claims line: 0500 114 477

If you are not insured under our Aviva scheme, please refer to your insurer’s policy wording booklet for details of their claims contact numbers.